Primary Data Research Articles

The impact of GHRM and EGB on organization’s financial and operational performance – an empirical analysis on Indian ICT sector

PurposeThe study aims to conduct an empirical research to examine how green human resource management (GHRM) can influence sustainable organizational performance (SOP) in terms of financial performance (FP) and operational performance (OpP), both directly and through employee green behavior (EGB), in the backdrop of the Indian information and communication technology (ICT) sector.Design/methodology/approachThe study is based on primary data collected through a questionnaire survey from 387 employees engaged in the ICT sector. Confirmatory factor analysis validates the measurement model, while structural equation modeling (SEM) using the partial least squares (PLS) method examines the hypothesized relations.FindingsResults confirm that GHRM significantly contributes to EGB, FP and OpP, with a theoretical underpinning concerning resource-based view (RBV) and ability-motivation-opportunity (AMO) concepts. The study also confirms that connections of GHRM with both FP and OpP are significantly and positively mediated by EGB.Practical implicationsThe study provides evidence-based implications of different GHRM practices toward EGB, FP and OpP, which are highly pertinent to strategists, policymakers, managers and supervisors in implementing GHRM for adding value to both operational and financial statements while protecting nature and natural resources through the green efforts of employees.Originality/valueThe study bridges a significant theoretical and practitioner gap by providing a deeper understanding of GHRM as a sustainable human resource management (HRM) model in the context of the Indian ICT sector. It empirically explores the connections between GHRM and OpP, which is a crucial dimension of SOP, and highlights noteworthy implications for promoting EGB, an individual micro-sustainability dimension directed toward the achievement of broader organizational goals, which are essentially oriented to macro-sustainability.

Innovation as a driver of business tourism competitiveness

Purpose The purpose of this study involves analysing the factors of and barriers to innovation and their respective impacts (directly and indirectly) on the competitiveness of both destination and their host companies. Design/methodology/approach Based on primary data collected by questionnaire from a sample of 119 companies operating in the tourism sector in the autonomous region of Madeira (Portugal), the authors applied a quantitative methodology with recourse to econometric models and multiple linear regression. Findings Comprehensive results based on a conceptual model are obtained through the analysis of competitiveness tourism-based and innovation factors. The study identifies and empirically tests the existing and underlying relationships between innovation (factors and barriers) as the means of leveraging the competitiveness of destinations and their companies. Originality/value The results hold important theoretical and practical implications contributing towards innovation for competitiveness and filling a shortcoming identified in the literature.

Decentralized Governance and the Performance of Garissa County, Kenya

Devolution is the strongest form of governance decentralization. Devolution involves rescaling of responsibilities or powers from the national to the regional political organization. The actual form and politics of such rescaling will vary substantially between states, however, amounting to a radical transfer of powers and resources in some cases and a more modest and rhetorical shift of responsibility and service delivery in others. The conceptual scope of this study will be limited to four governance structures variables namely financial decentralization, administrative decentralization, political decentralization and citizen participation. This study targeted staff of Garissa County and were composed of senior managers, middle level managers and operational staff. The study employed descriptive survey design. The researcher used questionnaires as research instruments to collect data to the study. The study adopted both primary and secondary data analysis research design. Primary data was collected using semi structured questionnaires containing both closed and open-ended questions to allow variety. The quantitative data was analyzed using descriptive statistics. In addition, the study used multiple regression analysis to analyze the data. From the study findings, this study concluded that administration decentralization has a significant and a positive effect on the performance of Garissa County. The study also concluded that political decentralization has a significant and a positive effect on the performance of Garissa County. From the findings, the study further concluded that financial decentralization had significant and a positive effect on the performance of Garissa County. The study finally concluded that citizen participation had a significant and positive effect on the performance of Garissa County. The study recommended that the government should increase county government autonomy to promote administrative decentralization. The study also recommended that national and county governments should put in place measures to safeguard the independence of political decentralization. The study further recommended that national and county governments should put in place a set of deliberate and proactive processes, policies and structures that support financial decentralization. Finally, the study recommended that county governments should improve citizen participation practices to ensure citizen involvement in governance.

Implementation of Personal Selling and Direct Marketing in Increasing Sales Turnover at Agency Centre HNI Cianjur

Marketing strategy is one of the company's tools for achieving marketing goals. Many marketing strategies that can be used, but whether these strategies are appropriate and effective for increasing sales turnover or not. This research aims to determine the effectiveness of implementing personal selling and direct marketing strategies in increasing sales turnover at the AC HNI Cianjur. The data used in this research are primary data and secondary data, with data collection techniques through interviews, observation and documentation. Meanwhile, this type of research uses a qualitative approach, with descriptive data analysis techniques. The results of this research are that direct marketing strategies are more effective in increasing sales turnover, but it turns out that personal selling also plays an active role in obtaining this turnover. It turns out that in this research there are aspects that show that apart from personal selling and direct marketing, there are many ways and strategies to increase sales turnover, but in this research, the researchers only focused on personal selling and direct marketing strategies.

Penerapan Etika Komunikasi Reception Pada Divisi Kantor Depan Dalam Pelayanan Tamu Check In Di Javana Royal Vila Seminyak Bali

The Increasing competition among accommodation supplies require it to keep optimizing its services in order to give the impression of loyalty to guests to stay. In more specific case, receptionists hold important rules to improve their services, especially in communication ethics. This study is conducted in Javana Royal Villa Seminyak Bali, under the title of Penerapan Etika Komunikasi Reception Pada Front Office Department Dalam Pelayanan Tamu Check in di Javana Royal Villa Seminyak. Bali. This research aims to determine the application of reception communication ethics and the influence of the application of reception communication ethics toward room occupancy rate at Javana Royal Villa Seminyak Bali. This study uses qualitative descriptive in which the translation of words or sentences are explained in the presentation. Moreover, the data collection techniques used are observation, interviews and documentation. The types of data used are primary data and secondary data. The study showed that by not concerning attention to communication ethics, it will greatly impact the comfort of guests in staying which results in bad reviews on the online travel agent so that in this case it certainly has a huge impact on the level of room reservations or on room occupancy in Javana Royal Villa Seminyak Bali.

TOTAL QUALITY MANEGMENT

Title: Total Quality Management: A Test of the Effect of TQM on the Performance and Stakeholder Satisfaction Background and Problem Discussion: The performance of TQM Airlines and Non TQM airlines is measured comparing statistically three major performance indicator Customer satisfaction, Employee satisfaction and Operational effectiveness. To establish a link between TQM and performance and showing the need for the adoption of total quality culture in the local airline sector of the Nigeria aviation industry. Purpose: The purpose of this thesis is to highlight the benefit of TQM implementation in the Nigerian Airline industry by examining the basic principles of TQM in the airlines. The impact of TQM implementation of the three performance indicator will be assessed. Method: Quantitative and qualitative method. Primary data is collected from the airline companies by questionnaires and interview. Secondary data is gotten from articles, journals and online resources. Theory: The theory section looks at different concepts of quality as defined and viewed by various authors. Also the benefits and hindrances of TQM implementation were reviewed. Analysis: We have used a T-test hypothesis to measure the difference in means of TQM airline and Non-TQM airlines using the three performance indicator. Conclusion: The research findings confirmed the benefits that ensue from the implementation of TQM. It showed that TQM is a strategic tool industry can employ in the quest to remain competitive. It was also discovered that for the TQM to be properly implemented, everybody in the organization must be involved from the management to the employees and even the customers.

Peranan Jabatan Agama Islam Pahang (JAIP) dalam Penanganan Tindakan Lesbian, Gay, Bisexual, Transgender (LGBT) dan Hubungannya dengan Aqidah Islamiyah (Studi Kasus di Kota Raya Kuantan Pahang Darul Makmur, Malaysia)

LGBT social phenomena harm society's culture and have numerous detrimental effects, particularly on moral and ethical standards. It is true that issues pertaining to this societal phenomenon have existed from the time of Prophet Lut a.s. Allah Swt. annihilated them in a horrific earthquake. This study's objective is to examine how Jabatan Agama Islam Pahang (JAIP) responds to LGBT incidents and how it relates to Aqidah Islamiyah (Case Study in Kota Raya Kuantan Pahang Darul Makmur, Malaysia). Researchers used observations and interviews to gather data for this study. Because of this, the researcher moved straight to the research and conducted an interview with the deputy position selected as the source a place to observe and gather reliable and factual information, both in the form of primary and secondary data. When it comes to attempts to predict the formation of different social problems in society, JAIP is crucial. The research findings indicate that the publication of Sharia education and counseling modules, along with the implementation of rehabilitation programs for people concerned with signs of moral and cultural decline, play a role for Islamic religious perspectives in the idea of aqidah.

Penerapan Keluarga Sakinah oleh Pasangan Suami Istri sebagai Keluarga Binaan di KUA Wonokromo Surabaya

The aim of this research is to determine the content of marriage guidance received from the Wonokromo Religious Affairs Office (KUA), to understand the reasons why prospective couples participate in marriage guidance at KUA Wonokromo, and to ascertain the practice of the values of a Sakinah family by married couples under the mentorship of KUA Wonokromo. The research method used is qualitative. The type of research utilized is a case study, which involves an in-depth, detailed, and detailed investigation into a specific event or ongoing case. The data sources obtained in this study utilize primary data sources derived from interviews. The data collection method employed by the researcher is through direct interviews with informants. The findings of the research on the content of marriage guidance received from KUA Wonokromo include: (a) Patience to better control emotions, (b) Keeping silent to avoid conflicts, (c) Discussing together for clarity and finding appropriate solutions, and (d) Calming oneself to think clearly in making decisions. Second, the reasons why prospective couples participate in marriage guidance at KUA Wonokromo include: (a) Teaching mutual understanding towards spouses, (b) Building mental readiness for the next stage, and (c) Collaborating for mutual progress. Third, the practice of the values of a Sakinah family by married couples under the mentorship of KUA Wonokromo includes: (a) Building a harmonious family, (b) Being prepared to enter the marriage stage, and (c) Having physical and mental knowledge for the future.

Estimation of Groundwater River Availability in Leang Lonrong Cave Using ARIMA Model and Econophysics Valuation Approach

This quantitative descriptive study uses the ARIMA model approach to predict groundwater river water availability. It assesses its valuation with an econophysics orientation in the Leang Lonrong Cave area of TN Bantimurung Bulusaraung. Secondary data from 2010-2023, including Water Discharge and Water Level data from the River Basin Center of Pompengan Jeneberang (BBWS) and primary data on the Valuation of Willingness to Pay, were utilized. The analysis reveals that water discharge predictions (2024-2030) in the Gua Leang Lonrong area indicate consistent annual water availability, with the highest discharge projected in December 2030 (5.08 m3/s) and the lowest in September 2024 (1.12 m3/s). Valuation of utilizing Leang Lonrong River water through willingness to pay showed residents willing to pay Rp 42,142.85/month for clean water management. At the same time, visitors are willing to contribute Rp 21,596.77/visit to enhance water quality management. Elasticity analysis modeling water discharge with willingness to pay suggests a relatively elastic relationship, with a minor impact, indicating unresponsiveness to changes in water discharge percentages. Statistical and economic methods were employed to analyze daily water discharge patterns and evaluate residents' willingness to pay for underground river water utilization. The ARIMA model (0,1,1) forecasted future water discharge patterns with a mean absolute percentage error (MAPE) of 33.7%. The study surveyed 62 respondents, finding an average willingness to pay approximately IDR 21,596.77 per visit to maintain Leang Lonrong River water quality management.

The impact of land use and cover changes on river flows in Wundanyi Catchment of Taita Hills, Kenya (1970–2030)

<p>Taita hills are one of the most important biodiversity hotspots of Kenya but experiencing a high rate of deforestation due conversion of its original forestland to agriculture and settlement during the last century. These landscape dynamics coupled with rainfall fluctuations in these critical ecosystems may significantly affect water resource distribution and food security in Taita Taveta County and its environs. This study aimed to establish the trends of land use/cover change (LUCC) in Wundanyi catchment from 1970 to 2030 and predict their specific and combined effects on surface runoff and stream flow in the same period. The analysis was based on statistical trend analysis and dynamic landscape modeling using both historical and primary data from Wundanyi catchment, and Landsat TM and ETM+ imagery of Taita Hills for 1990, 2000, and 2010. Results show highly variable mean seasonal and annual values of discharge in Wundanyi catchment probably attributed to environmental changes affecting Taita Hills in general and Wundanyi catchment in particular. Compared to 1990, major land use/cover changes in 2010 were featured by the expansion of built-up area (250%), plantation forest (23.7%), broadleaved forest (17.4%), and thicket (15.9%). Was also notable the decrease in woodland (−30.3%), cropland (−21.6%), and shrubland (−0.8%). Dynamic spatial trends by the year 2030 will be evidenced by increased thicket by 0.41% per annum (<em>R</em><sup>2</sup> = 81.6%), and by decreased plantation forests (−0.13%; <em>R</em><sup>2</sup> = 91.3%), woodland (−0.10%; <em>R</em><sup>2</sup> = 77.6%), shrubland (−0.11%; <em>R</em><sup>2</sup> = 85.2%), broadleaved forests (−0.03%; <em>R</em><sup>2</sup> = 56.6%) and cropland (−0.09%; <em>R</em><sup>2</sup> of 84.4). These changes will shape the catchment landscape and influence its hydrology, unless the existing forest and agricultural policy interventions are enforced. Hence, crop diversification, agroforestry, and soil and water conservation structures are recommended to maintain effective control of LUCC on hydrological processes going on in the Wundanyi catchment.<strong></strong></p>

Effect of the Management Accounting on the Financial Performance of Small and Medium Enterprises in Rwanda: A Case of Small and Medium Entreprises in Gasabo District

Management accounting provides an excellent opportunity for companies to compete in the market by offering superior products and services at reasonable prices to customers. The general objective of this study was to study the effects of management accounting practices on the Financial Performance of Small and Medium Enterprises in Gasabo district, Rwanda. This study adopted a correlation study design. The target population for this study was the 171 small and medium enterprises in Gasabo district Stratified random sampling method was applied to come up with the sample size, since the population in different Small and Medium Enterprises was considered heterogeneous, implying that a simple random sample is unrepresentative. The study therefore involved 171 Small and Medium Enterprises in Gasabo district. The study collected primary data from the respondents. The data collected was both quantitative and qualitative. Qualitative data is descriptive and non-numerical, while quantitative data is numerical. The study found that Budgeting was the most widely used management accounting practices, including budgeting for planning, activity-based budgeting, flexible analysis, zero-based budgeting, and budgeting for controlling costs. costing systems were the second most widely used management accounting practice, including separation of variable, incremental, and fixed costs; plant-wide overhead rate; activity-based costing; target costing; and cost of quality. Information for decision making was also used by respondents, including stock control models, customer satisfaction analysis reports, product profitability analysis reports, risk analysis reports, and investment analysis reports. Strategic analysis was also highly used by respondents. The study further concludes that the most important elements of management accounting practices amongst the Small and Medium Enterprises in Gasabo district are; the management accounting function identifies key factors that influence Financial Performance and management accounting practices have increased return on equity (ROE), which is a measure of how profitable a company is for its shareholders. This is because management accounting practices help companies to identify and improve risky areas, which can lead to increased profits. This study recommends the creation and enhancement of awareness among firms of the importance of Information for decision making practices as this is the most highly used management accounting practice amongst the Small and Medium Enterprises in Gasabo district. Keywords: Management Accounting Practices, Costing Systems, Budgeting, Information for Decision Making, Strategic Analysis, Financial Performance, Small And Medium Enterprises

Systematic evidence mapping of potential correlates of exposure for per- and poly-fluoroalkyl substances (PFAS) based on measured occurrence in biomatrices and surveys of dietary consumption and product use

Per- and poly-fluoroalkyl substances (PFAS) are widely observed in environmental media and often are found in indoor environments as well as personal-care and consumer products. Humans may be exposed through water, food, indoor dust, air, and the use of PFAS-containing products. Information about relationships between PFAS exposure sources and pathways and the amounts found in human biomatrices can inform source-contribution assessments and provide targets for exposure reduction. This work collected and collated evidence for correlates of PFAS human exposure as measured through sampling of biomatrices and surveys of dietary consumption and use of consumer products and articles. A systematic evidence mapping approach was applied to perform a literature search, conduct title-abstract and full-text screening, and to extract primary data into a comprehensive database for 16 PFAS. Parameters of interest included: sampling dates and locations, cohort descriptors, PFAS measured in a human biomatrix, information about food consumption in 11 categories, use of products/articles in 11 categories, and reported correlation values (and their statistical strength). The literature search and screening process yielded 103 studies with information for correlates of PFAS exposures. Detailed data were extracted and compiled on measures of PFAS correlations between biomatrix concentrations and dietary consumption and other product/article use. A majority of studies (61/103; 59%) were published after 2015 with few (8/103; 8%) prior to 2010. Studies were most abundant for dietary correlates (n = 94) with fewer publications reporting correlate assessments for product use (n = 56), while some examined both. PFOA and PFOS were assessed in almost all studies, followed by PFHxS, PFNA, and PFDA which were included in >50% of the studies. No relevant studies included PFNS or PFPeS. Among the 94 studies of dietary correlates, significant correlations were reported in 83% of the studies for one or more PFAS. The significant dietary correlations most commonly were for seafood, meats/eggs, and cereals/grains/pulses. Among the 56 studies of product/article correlates, significant correlations were reported in 70% of the studies. The significant product/article correlations most commonly were for smoking/tobacco, cosmetics/toiletries, non-stick cookware, and carpet/flooring/furniture and housing. Six of 11 product/article categories included five or fewer studies, including food containers and stain- and water-resistant products. Significant dietary and product/article correlations most commonly were positive. Some studies found a mix of positive and negative correlations depending on the PFAS, specific correlate, and specific response level, particularly for fats/oils, dairy consumption, food containers, and cosmetics/toiletries. Most of the significant findings for cereals/grains/pulses were negative correlations. Substantial evidence was found for correlations between dietary intake and biomatrix levels for several PFAS in multiple food groups. Studies examining product/article use relationships were relatively sparse, except for smoking/tobacco, and would benefit from additional research. The resulting database can inform further assessments of dietary and product use exposure relationships and can inform new research to better understand PFAS source-to-exposure relationships. The search strategy should be extended and implemented to support living evidence review in this rapidly advancing area.

Unlocking European biogas and biomethane: Policy insights from comparative analysis

The scaling up of renewable gases is now being presented as a critical and effective component of the EU's long-term decarbonization strategy. Yet, the support schemes implemented for biogas and biomethane are far less studied than the ones dedicated to renewable power generation (e.g., solar or wind). This work bridges this gap by reviewing the supporting policies implemented in the EU and conducting a retrospective comparative analysis of the mechanisms implemented in Germany, Denmark, and Italy. The analysis is based on primary data extracted from policy statements that have been harmonized. Results show that incentivizing the supply side lowers the risk associated with early investments and market development. Conversely, they highlight inhomogeneity among countries in accounting for demand and end-use in their policies. Finally, they point at the availability of feedstock and the geographic and economic structure of a country as factors influencing the development of a market for renewable gases. The analysis stresses the value of policy mix in promoting biogas and biomethane in the EU's energy mix, and it hinges on the importance of scrutinizing sectoral massification, novel business models, infrastructure integration, and enhanced financial accessibility to improve their competitiveness and market advancement within the energy landscape.

Corporate Social Responsibility and Organizational Performance of Mount Kenya University.

Assuring the success of their organizations is every manager's most important responsibility. It is feasible for an enterprise to hastily achieve its objectives and gain a competitive edge by integrating a sustainable CSR. This research project aimed to determine how corporate social responsibility affects an organization's performance. The following clear goals served as its guide: to ascertain how CSR's economic, environmental, social, and humanistic cultural dimensions affected the performance of Mt. Kenya University. A descriptive research design was employed in the study. The study's target audience was the management team entrusted with conceptualizing and operationalizing the adoption of corporate social responsibility. The university administrative structure served as a guide for the study area selection, explicitly targeting employees of all management offices. The study made the best use of the primary data, which was gathered using semi-structured questionnaires with open-ended and closed-ended questions. The questionnaires were distributed using the drop-and-pick technique. The data gathered from the questionnaire findings underwent both quantitative and qualitative cross examination. Descriptive statistical methods were used in quantitative analysis. The usage of frequencies, means, and percentages that were aggregated and displayed using tables, graphs, and charts were complemented by descriptive statistics. The linear regression model was incorporated to facilitate data analysis analyzed using SPSS version 24.0. Notably, the research reveals that increasing the economic dimension by one unit increases organizational performance by 0.158 points, the environmental dimension by 0.227 points, the social dimension by 0.590 points, and the humanistic cultural dimension by 0.442 points. The descriptive and correlational analyses indicate that CSR positively impacts all aspects of performance at MKU. In future studies, it is recommended that researchers examine the impact of CSR initiatives on the satisfaction of consumers as a dependent variable.

KOMUNIKASI INTRAPERSONAL MELALUI MEDITASI (STUDI FENOMENOLOGI DI INSTAGRAM @PISHIYOGA)

Humans, as individual beings, must have an awareness of their thoughts and behavior so that they can find balance and self-concept. Therefore, humans need to carry out intrapersonal communication optimally, and one form of embodiment of intrapersonal communication is meditation. Researchers use Instagram @pishiyoga as a medium for meditation because it has flexibility. The purpose of this study was to find out the process of intrapersonal communication through meditation on Instagram @pishiyoga. The data sources used in this paper are primary and secondary data. The research method is a phenomenologic qualitative approach that aims to reduce individual experience to get the essentials. Primary data in the study were obtained from complete participation observations involving researchers as research subjects and interviews. In contrast, secondary data were obtained from literature and documentation to support the data that had been obtained. Data collection methods used are observation, in-depth interviews, and documentation. Data analysis was done through data reduction, presentation, verification, and conclusion. The study results show that intrapersonal communication through meditation is interpreted as a process of finding identity, gaining awareness, and a necessity in the process of self-healing, which is intended to obtain the formation of a personality. positive self-concept

Enhancing workplace spirituality for higher education academicians through human resource practices

PurposeThis study investigates how human resource training and development (HRTD) shapes workplace spirituality in higher education. It delves into key factors impacting spirituality among academics, such as colleague support and e-learning initiatives. Through analytical tools like percentage analysis and Garret ranking, it divides workplace spirituality in academia, exploring the HR strategies that induce it.Design/methodology/approach(a) Type of research – Descriptive research (b) Area of research – The present study is taken up by the academicians as a respondent in selected colleges in Salem district. (c) Sampling technique – Simple random method was adopted. (d) Sources of data collection – The study comprises mixed data method that both types of data were adopted. (i) Primary data – Researcher conducted data by selecting a representative sample of the teaching faculties from various institutions employed in higher education in Salem. (ii) Secondary data – It is mostly gathered through content found on websites. (e) Method of data collection – Structured questionnaires were employed in this research to acquire the data needed for the investigation. Every item it is rated through five-point scale of with 1 denoting “Strongly Agree” to “Strongly Disagree,” this includes questions about the job, coworkers, seniors and training. (f) Research tools used – Descriptive statistics, Friedman test and Garret ranking.FindingsFindings highlight the significance of encouraging colleagues, workplace development and online learning in fostering workplace spirituality. Faculty encouragement emerges as the most impactful HR practice, while development initiatives improve the reputation of training for new aspects. Notably, online training significantly affects workplace spirituality, increasing the influence of cultural training.Research limitations/implicationsImplications for future research arise, suggesting potential models for studying workplace spirituality in academia and sparking curiosity about the connection between HR practices and spirituality.Practical implicationsFrom a practical viewpoint, the study offers actionable insights for authorities to improve workplace spirituality by supporting colleagues and emphasizing growth strategies. It outlines clear steps for organizations to create more spiritually enriching work environments.Social implicationsSocially, the study advocates for healthier work cultures that impact society's perspective on work–life balance and employee well-being. It promotes positive work environments that benefit both individuals and society.Originality/valueThis paper's originality lies in its focus on how HRTD contributes to workplace spirituality in higher education. It emphasizes supporting colleagues, fostering growth and utilizing e-learning, offering unique insights into spirituality at work. The methodology, using structured questionnaires and statistical analysis among faculty, provides a distinct approach to studying this area.

Factors Affecting Customer Satisfaction in the Retail Formats in Rupandehi

This paper aims to investigate the Factors Affecting Customer Experience in the Retail Formats In Rupandehi district of Nepal. Primary data have been collected through structured questionnaire using online method i.e. Google Forms out of 384 different retail format users district of Nepal. A descriptive Research and causal comparative design was used and sample was selected by purposive sampling method. Smart PLS 4 is used as a data analysis tool and various tests like descriptive analysis, Measurement Model Assessment, Convergent Validity and Discriminant Validity, Model Fit Assessment, Structural Model Assessment and Importance-Performance Map Analysis (IMPA) tests were conducted as analysis tool to assess the quantitative raw data. The study concludes that Price and Assortment has positive significant relationship with Customer satisfaction whereas social environment and Retail atmosphere has positive insignificant relationship with customer satisfaction.

IMPACT OF SERVICE QUALITY ON CUSTOMER LOYALTY IN LIFE INSURANCE SECTOR: THE MEDIATING EFFECT OF CUSTOMER TRUST

The aims of this article is to analyze the Impact Of Service Quality On Customer Loyalty In Life Insurance Sector with The Mediating Effect Of Customer Trust. The primary data has been collected through structure questionnaire by using google form. A descriptive research design is used and the result of this study is based on 72 respondents collected through purposive sampling technique. Statistical tools such as descriptive statistic, one-way ANOVA, independent t-test, correlation analysis, and regression is used to measure the relationship between the variables. The result of this study shows that service quality and customer trust both has an significant relationship with customer loyalty. The study found that trust had a greater influence on determining customer loyalty than service quality. Also there is no any significant effect of demographic factors on customer loyalty. The findings of this article suggest, the insurance company have to increase the quality of service to make a loyal customer and improve the customer trust by providing various scheme and premium. Keywords: Service Quality, Customer Trust, Customer Loyalty, Life Insurance Sector

INSIGHTS INTO CUSTOMER PERCEPTIONS: COMMERCIAL VEHICLE LOAN OFFERINGS IN A SELECTED NON-BANKING FINANCIAL INSTITUTION

Commercial vehicle financing is crucial for supporting the transportation sector, a cornerstone of any economy. This study aims to explore patterns, challenges, and opportunities in commercial vehicle financing at a Non-banking financial institution, offering insights for stakeholders and contributing to existing knowledge frameworks. Using a descriptive research design, primary data will be gathered through surveys, interviews, and focus groups involving stakeholders like customers, employees, and management. Secondary data from market studies and industry publications will supplement the analysis. Data analysis will employ both quantitative and qualitative techniques, identifying opportunities for improvement and positive changes in services. This research aims to inform decision-making and drive positive change in commercial vehicle financing operations, benefiting industry players, policymakers, and future research endeavours.

Understanding Fire and Rescue Service Practices Through Problems and Problem-Solving Networks: An Analysis of a Critical Incident

AbstractThis study explores how the Fire and Rescue Service can better prepare for solving complex problems in emergencies by using the concept of problems and problem-solving networks. Primary and secondary data from an extensive fire incident were analysed, including semi-structured interviews and incident assessment reports. Complex problems that arise during emergencies can be challenging to define, and solutions can be difficult to identify. However, this study demonstrates that breaking down complex problems into sub-problems can facilitate the identification of what kind of problem-solving network is needed to be able to solve problems in emergencies. Overall, this study contributes to a deeper understanding of the rationale behind problem-solving network in emergency situations and highlights the importance of relationships in problem-solving network to address complex problems during emergencies.